Online Learning Help

Online Learning Errors

The Online learning errors are normally caused by one of three problems:

  • The Browser is not compatable.
  • The Flash player plugin is not compatable
  • You do not meet the minimum requirements to run the online learning

For each of these reasons there is a section below which will help you resolve the issue.

If you have read the below and tried the recommendations please feel free to contact us on the need more info box below or by email on

Browser Recommendations

Please be aware that if you are using Windows we currently do not support the browsers Microsoft Edge or Internet Explorer with all our online learning modules. We strongly recommend that you use the latest version of Google Chrome. If you do not have this browser it can be downloaded from here.

Flash Player Plugin

You must have the lastest version of Adobe Flash installed on your computer. If you are using Google Chrome this should not be a issue as this is upgraded automatically (unless you have turned this off). To download the lastest plugin please visit to download the latest version

Minimum Requirements

Before running any online learning workshops, please ensure your computer meets the minimum pre-requisites.
Computer 1Ghz Intel or AMD PC or equivalent
Operating System Windows XP, Windows Vista, Windows 7, Windows 8 or Mac OS 10
Internet Browser FireFox 1.5 +, Google Chrome
Monitor 1024 x 768 resolution
Colours 16-bit (65536) colours
RAM 256MB (521MB recommended)
Soundcard Onboard Card
Connection Speed 256Kb/s or greater

Need more info?

If you have specific questions about courses, funding, qualifications or prerequisites for entry please enter your query in the box below and we’ll try to get an answer to you within 24 hours